Shop Policies
Privacy policies:
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Information collection: During the purchase process, we collect personal information such as name, address, email address and payment details. This information is necessary to process and despatch your order.
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Use of information: The personal information collected is used exclusively for purposes related to the transaction, such as processing orders, sending order updates by email, providing customer support and answering questions. Your information will not be shared, sold or rented to third parties for marketing purposes.
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Data security: All personal information provided is stored in secure systems and protected by technical and administrative security measures. Our aim is to guarantee the integrity and confidentiality of your data.
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Cookies and similar technologies: We use cookies and other tracking technologies to improve your shopping experience on our website. Cookies are small text files that are stored on your device when you visit our website. They allow us to remember your preferences, optimise the functionality of the site and collect analytical information about how you interact with the site.
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Email marketing: With your consent, we may send you marketing emails with information about products, promotions and shop updates. You can opt out of receiving these emails at any time by using the unsubscribe link provided in each email.
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Data subject rights: You have the right to request access to, correction or deletion of the personal information we have collected about you. To exercise these rights or if you have any questions about how your information is being handled, please contact us.
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Changes to the Privacy Policy: We reserve the right to update or modify this privacy policy at any time. Changes will take effect as soon as they are posted on this site. We recommend that you periodically review this policy to be aware of how your information is being protected and used.
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Contact: If you have any questions about our privacy policy or how we handle your personal data, please contact us. We are committed to protecting your privacy and providing you with clear information about our practices.
Terms and conditions:
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Acceptance of conditions: By accessing and using this site, you agree to the following terms and conditions. If you do not agree to them, do not use this site.
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Use of the site: The use of this site and the purchase of products are intended only for individuals who are of legal age to enter into contracts and make purchase transactions.
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Intellectual property: All content on this site, including text, graphics, logos, images, videos and software, is protected by copyright and other intellectual property laws. Any unauthorised use of the content of this site may violate copyright, trademark and other applicable laws.
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Accuracy of information: We do our best to provide accurate and up-to-date information on our website. However, we do not guarantee the accuracy, completeness or reliability of any information, product description or statement on this site.
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Limitation of liability: In no event shall we be liable for any direct, indirect, incidental, special or consequential damages resulting from the use of this site or the purchase of products through it. If you have a problem and/or damage, please contact us and there will be exceptions where we will be liable for damages incurred if we are at fault.
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Links to other sites: Our website may contain links to third-party websites. We are not responsible for the content or privacy practices of these sites. The inclusion of hyperlinks does not imply endorsement or affiliation.
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Changes to terms: We reserve the right to update or modify these terms and conditions at any time without prior notice. We recommend that you periodically review this page to be aware of any changes.
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Applicable law: These terms and conditions shall be governed by and construed in accordance with the laws of Portugal. Any dispute arising under or in relation to these terms shall be submitted to the exclusive jurisdiction of the competent courts of Portugal.
Shipping policies:
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Processing times:
After payment confirmation, orders are generally processed within 1 working day. Orders placed during weekends or public holidays may have a slightly longer processing time. -
Shipping methods:
We offer different shipping options to meet your needs. The shipping methods available include standard shipping and express shipping. You can select your preferred shipping option during checkout. -
Delivery times:
Delivery times vary depending on the shipping method chosen and the recipient's location. Estimated delivery times are as follows: -
-Normal international/national shipping: 5 to 9 working days
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-Express international/national delivery: 2 to 5 working days
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Order tracking (trackable delivery):
We will provide you with a tracking number as soon as your parcel is dispatched. With this number, you can track the status and location of your parcel during transport. Please note that tracking may take a few hours to update after initial dispatch. -
Shipping fees:
Shipping fees are always free, except for express shipments which have a minimum price of 25€.
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Delivery delays and problems:
Although we endeavour to meet estimated delivery times, delays may occasionally occur due to circumstances beyond our control, such as logistical problems, adverse weather conditions, customs delays, etc. If your order is delayed, please contact us so that we can investigate and resolve the situation. -
Delivery address:
Make sure you provide an accurate and complete delivery address during checkout. We cannot be held responsible for delays or incorrect deliveries due to incorrect or incomplete address information provided by the customer. -
International orders:
We offer international shipping to most destinations. Please note that international orders may be subject to import duties, taxes and customs fees, which are the responsibility of the recipient. We recommend that you consult your local customs authorities for information on any additional charges.
Return and refund policies
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Returns: We accept product returns within 14 days of the delivery date. If you are not satisfied with your product and wish to make a return, please contact us to start the returns process.
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To be eligible for a return, the product must be in its original condition, with no signs of use or damage. Products must be returned in their original packaging, including all accessories, manuals and accompanying documents.
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Refunds: Once we have received and inspected the returned product, we will issue a refund of the full purchase price, excluding the original shipping costs. The refund will be processed according to the original payment method and may take up to 5 working days to be reflected in your account.
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Shipping costs: Shipping costs for returning the product are the responsibility of the customer, unless the reason for the return is due to an error on our part or a defective product.
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Defective or damaged products: If the product you receive is defective or damaged, please contact us immediately. We will provide instructions on how to proceed to resolve the problem, which may include return, replacement or full refund.
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Exchanges: We do not currently offer direct exchanges. If you want a different product, we recommend that you follow the returns process and make a new purchase separately.
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Cancellation of orders: If you wish to cancel an order before it has been dispatched, please contact us as soon as possible. If the order has not yet been processed and shipped, we will cancel it and issue a full refund. If the order has already been dispatched, you must follow the returns process.
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Products delivered incorrectly: If you receive a product other than the one you ordered, please contact us immediately. We will investigate the problem and provide instructions on how to proceed. If the incorrect delivery is confirmed, we will be responsible for covering the shipping costs to return the incorrect product and send the correct one.
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Customer errors: If a customer makes a mistake when placing an order, such as selecting the wrong product or providing incorrect shipping information, we are not responsible for these errors. It is the customer's responsibility to carefully review the order before finalising it to ensure that all information is correct.
Payment policy
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Payment methods: We accept the following payment methods for purchases on our site: credit card, debit card and PayPal. By making a purchase, you agree to provide accurate and complete payment information.
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Payment processing: After selecting the products, you will be directed to the payment page. All payments are processed through a secure payment gateway, which guarantees the security of your financial information.
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Payment security: We take steps to ensure the security of the payment information you provide during purchase. However, we cannot guarantee the total security of any information transmitted over the Internet and you do so at your own risk.
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Undue charges: If you identify an undue or unauthorised charge on your account, please contact us immediately. We will investigate the problem and take the necessary steps to resolve the situation.
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Currency conversion fees: If you are making a purchase in a currency other than the currency of the country in which you reside, the transaction may be subject to currency conversion fees charged by your bank or payment provider. We recommend that you consult your bank or payment service provider before making a purchase.
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Refusal of payment: We reserve the right to refuse any payment transaction for any reason. If payment is declined, we will contact you to provide assistance or alternative options. If we don't get back to you (due to being busy at the moment or any problem), please contact us by email and we will get back to you and resolve the problem.
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Cancellations and refunds: If you wish to cancel an order after payment or if you are eligible for a refund, please see our Returns and Refunds Policy above for detailed procedures.